Quarter Jewellery 29 Warstone Lane, Jewellery Quarter, Birmingham, B18 6JQ
Last updated: 3rd August 2026
1. Introduction
Quarter Jewellery (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our website (www.quarterjewellery.co.uk), visit our shop, or buy from or sell to us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, the data controller is:
Quarter Jewellery 29 Warstone Lane, Jewellery Quarter, Birmingham, B18 6JQ Email: info@quarterjewellery.com, Telephone: 0121 236 5279
2. The Information We Collect
Depending on how you interact with us, we may collect:
When you contact us or use our website:
- Your name, email address, telephone number and any information you include in enquiries or contact forms
- Technical data such as your IP address, browser type and pages visited, collected through cookies and analytics (see section 8)
When you buy jewellery from us:
- Your name, billing and delivery address, email address and telephone number
- Payment information (processed securely by our payment providers — we do not store full card details)
- Your order history
When you sell jewellery, gold or bullion to us:
- Your name, address and date of birth
- A copy or record of your photographic identification (passport or driving licence)
- Details of the items sold and payment made, including bank details where payment is made by transfer
When you visit our shop:
- CCTV images, recorded for the security of our customers, staff and stock
3. Why We Collect Your Data and Our Lawful Bases
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiries | Legitimate interests |
| Fulfilling orders and providing our services | Performance of a contract |
| Verifying identity when purchasing items from the public | Legal obligation (anti-money laundering and second-hand dealing requirements) and legitimate interests (preventing the handling of stolen goods) |
| Processing payments and keeping accounting records | Performance of a contract and legal obligation |
| CCTV recording in our premises | Legitimate interests (crime prevention and safety) |
| Sending marketing communications (only if you opt in) | Consent |
| Website analytics and improvement | Consent (via cookie preferences) |
We will never sell your personal data to third parties.
4. Identity Checks When We Buy Items
As a responsible buyer of precious metals and second-hand jewellery, we are required to verify and record the identity of everyone who sells to us. This protects you, supports the prevention of crime, and may be required under applicable legislation and local licensing conditions. These records are retained securely and may be made available to the police or other authorities where the law requires it.
5. Who We Share Your Data With
We only share your personal data where necessary, with:
- Service providers who help us run our business, such as payment processors, delivery and postal insurance providers, our website host and IT support — all bound by contractual confidentiality obligations
- Professional advisers such as our accountants, where required
- Law enforcement, regulators or other authorities where we are legally required to do so, including in connection with the prevention or detection of crime
- HMRC and other bodies for tax and accounting purposes
We do not transfer your personal data outside the UK unless equivalent safeguards required by UK GDPR are in place.
6. How Long We Keep Your Data
We keep personal data only as long as necessary for the purposes it was collected:
- Purchase and sale records (including ID records): [6 years] from the end of the relevant financial year, in line with tax and anti-money laundering requirements
- Enquiries that do not lead to a transaction: up to [12 months]
- CCTV footage: normally [30 days], unless required for an investigation
- Marketing data: until you withdraw your consent or unsubscribe
After these periods, data is securely deleted or destroyed.
7. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data (where we have no legal obligation to keep it)
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a commonly used electronic format
- Objection — object to processing based on legitimate interests, and to direct marketing at any time
- Withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us using the details in section 1. We will respond within one month. There is normally no fee.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk · Telephone: 0303 123 1113 · Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF We would appreciate the opportunity to resolve any concern first, so please do contact us before approaching the ICO.
8. Cookies
Our website uses cookies — small text files stored on your device — to make the site work properly, remember your preferences and understand how visitors use it. Where required, non-essential cookies (such as analytics or marketing cookies) are only set with your consent, which you can give or withdraw through our cookie banner or your browser settings. For full details of the cookies we use, please see our [Cookie Policy].
9. How We Protect Your Data
We take appropriate technical and organisational measures to keep your data secure, including secure storage of physical records, encrypted website connections (SSL), access controls, and staff confidentiality obligations. While no method of transmission over the internet is completely secure, we work hard to protect your information from loss, misuse and unauthorised access.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
11. Children
Our products and services are not directed at children under 18, and we do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page with the date of the last update shown at the top.
13. Contact Us
If you have any questions about this policy or how we handle your data:
Quarter Jewellery 29 Warstone Lane, Jewellery Quarter, Birmingham, B18 6JQ Email: info@quarterjewellery.com Telephone: 0121 236 5279
Note for the business (delete before publishing): This is a standard template and not legal advice. Please (1) confirm retention periods with your accountant, (2) check whether you need to register with the ICO — most businesses using CCTV or processing customer data do, and the fee is small, (3) confirm your local second-hand dealer/precious metal licensing obligations with Birmingham City Council, and (4) have the final version reviewed by a solicitor or data protection adviser, particularly the sections on ID checks and retention. address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.